Get the most out of Department Calendar by working with our professional, flexible, and knowledgeable support team to help you properly implement your system. Logic Springs Technologies is well known in the group calendar and scheduling Domino marketplace for our commitment to the highest standard of customer support. Our technical support team works with you to ensure a fast and effective implementation experience as well as reliable, continuous support coverage.

Implementation

• Deployment Assistance
• Consulting and planning
• Upgrades and migrations
• Custom development

Logic Springs Technologies' technical support team works with our customers to design and implement solutions based on Logic Springs Technologies’ product suite. Our mission is to help you exploit the full potential of your Department Calendar solution and get the maximum return on the investment you've made.

Our support representatives have extensive real-life experience with Department Calendar technology. They bring together a wide range of capabilities - from administration and implementation planning to custom development - which helps ensure the success of your Department Calendar implementation. Our proven methodology is based on our experiences and our best practices, collected from successfully managing hundreds of Department Calendar deployments.

We offer a flexible, implementation model that can be tailored to the specifics of your project, whether we're working with you on a single server or global deployment. Whatever the size the project, our goal is to accelerate the time to implementation and maximize the contribution of Department Calendar to your most important business goals.

Deployment assistance
Large and medium scale installations are deployed faster with the help of our support team. Our support team will help you understand deployment strategies with user requirement surveys, hardware recommendations, pre-rollout planning and testing, technical conference calls, and training.

Pre-rollout consulting and planning
This service is especially appealing to customers who want to expedite their deployment of Department Calendar. We'll perform a complete review of your deployment to determine the most successful track to take. We'll also complete a series of reviews and technical calls to fully lay out objectives and requirements of your deployment.

Upgrades and migrations
Our support team will work side-by-side with you to perform the necessary data exports and imports. They will ensure that the environment is properly configured and provide any necessary training for your administrators and deployment personnel.

Custom development services
The Department Calendar application was engineered to work without modifications on your existing IBM Lotus Notes/Domino infrastructure. However, many customers require tighter integration of Department Calendar with CRM, HR, and other calendaring and time off management applications. While you can certainly undertake these tasks yourself by purchasing the Department Calendar source templates, you may find it a better use of your resources to have our developers handle it.

Regardless of which services you use, our team will work to exceed your expectations. Our fully trained team has the expertise to make your upgrade, migration, extension or new implementation go as quickly and as smoothly as possible.

Training

Whether it's getting new employees up to speed quickly or learning how to master Department Calendar from an administration point of view, you'll get there faster by utilizing one of our low-cost training services.

Our program is focused on developing a streamlined training program that is easy yet effective, ensuring that everyone learns how to get the most out of Department Calendar.

Logic Springs Technologies Training Services include:

Free online webcasts
Maintenance customers can access these quick tutorials to get up-to-speed on Department Calendar essentials anytime and at their own pace.

Online instructor-led training
Regularly scheduled courses cover both general and targeted subject matter for new end users, managers and especially for administrators. Our administrator training helps you ramp up quickly on the day-to-day aspects or focus specifically on configuration and setup options. Each training session is delivered through GoTo Meeting, so it's available to anyone anywhere that has a high-speed Internet connection.

Custom training at your site
Logic Springs Technologies instructors will work with you to ensure that course content is aligned with your training needs and objectives.

Support

Web site support: Product support questions and knowledgebase
E-mail support: Questions can be sent directly to a support staff member for review
Telephone support: Calls can be placed directly to a support staff member

Logic Springs Technologies continually works to enhance the value of your Department Calendar investment. Providing high quality technical support is an important way Logic Springs Technologies accomplishes this. As a Department Calendar Maintenance customer, you are granted access to support representatives that provide knowledgeable personal support. We deliver convenient service for all aspects of support you may need to make Department Calendar easier than ever to administer and maintain.

For both administrators, users and managers, the Customer Support Center lets you submit and receive updates on:

• Technical Support Ttickets
• Product Enhancement Requests
• Report Product Bugs

With the Logic Springs Technologies Support Center, you also have access to:

• The Department Calendar Knowledgebase
• Product Downloads
• All Product Documentation
• Hot Topics
• High Impact Feedback System