What are your hours of operation?
The Logic Springs Technologies Support Team is available to serve you during normal business hours, Monday through Friday from 7:30 a.m. - 5:30 p.m. (Eastern Standard Time), excluding Logic Springs Technologies holidays.

How do I contact support?
You may contact the Logic Springs Technologies Technical Support Team by e-mail via online form or by telephone using one of the following numbers:

• Support Line: 407.333.2943 x765
• Corporate Headquarters: 407.333.2943

For quickest response to my issue, is it better to e-mail or call Technical Support?
Logic Springs Technologies customers receive a response within 2-4 business hours of reporting their issue regardless of whether contact is via e-mail or by phone. If your system is down and you are unable to troubleshoot, placing a phone call would be more efficient. If your system is running and you are able to perform some troubleshooting at your site, e-mail provides a significant benefit as you can document the steps taken and attach related log files, configuration files or error messages. Delivering background information via our on-line support e-mail option allows the technical support representative or engineer to get started on the diagnosis of your problem.

Does Technical Support have the facilities to recreate my problem?
Yes, our Technical Support Center at Logic Springs Technologies is equipped with test environments containing equipment specifically configured to closely match the various operating systems and Lotus Notes/Domino versions which are certified for use with our products. Our Technical Support teams strive to establish test data types and volume in attempt to mimic real world use of our products by our customers.

What should I do before contacting Technical Support?
Before contacting our technical support team, please be sure to check the Support FAQ's, product release notes, and online knowledgebase. If you are unable to find your answer, please contact a member of our team. Be sure to have the Department Calendar product version, Domino Server version, Notes Client version, and the operating system that is running the Department Calendar software available. Also, provide a detailed description of all error messages received and events leading up to the problem.

Who provides Logic Springs Technologies customers with Technical Support?
Our highly qualified and dedicated staff of technical engineers located in our corporate headquarters in Lake Mary , Florida .

I forgot my Logic Springs Technologies customer user name and or password?
Click here for username and password recovery.

Can I purchase extended support beyond normal business hours?
Yes, Logic Springs Technologies offers an extended support plan that provides service to our enterprise customers on an extended business hours basis to cover emergencies (excluding Logic Springs Technologies company holidays). Please contact your account executive for more information.

How can I get extra copies of product documentation?
All Logic Springs Technologies product documentation is available as PDFs, so customers can view or download through the Logic Springs Technologies Web Site.

Who do I call to ensure that my company's information is current in Logic Springs Technologies' database?
Please call 407.333.2943 x550 or e-mail Logic Springs Technologies Sales to update your company's name, address, telephone number, fax number, e-mail address and contact name. Accuracy will help to ensure that you get the latest news and software maintenance releases.