This program is ideal for you if you have:

• Large scale deployments (20 - 100 CPU Licenses)
• Mission critical Department Calendars
• Complex environments
• Multiple geographic locations or servers
• Aggressive roll-out plans
• Need for additional on-going support assistance

This program is ideal for you if you have:

• Large scale deployments (1500+ Users)
• Mission critical Task Management
• Complex environments
• Multiple geographic locations or servers
• Aggressive roll-out plans
• Need for additional on-going support assistance

Department Calendar / DC Time Off

• 20 - 99 CPU | 2 Support Incident per CPU License
• 100+ CPU | Unlimited Support Incidents

DC Task Management

• 1500+ Users

Let us help you perform an analysis and discuss a deployment plan with you. Our consultants can accomplish the following for you:

• Discussion of assessments and needs
• Special architecture considerations
• Customization options
• Development of Complementary Applications
• Deployment and Administration

• Critical, Production System Down | 2 Business Hours
• Non-Critical | 1 Business Day

You will receive open templates with the purchase of your Department Calendar, DC Time Off and DC Task Management licenses under the Enterprise Program. Full Lotus Domino source code allows you to customize Department Calendar, DC Time Off and DC Task Management to meet your current and future requirements.

Valuable product information, learning tools and reference material to help your organization quickly take advantage of our DC Solutions. Available on CD or from the WEB Client Site.

Certified engineers proven in the Domino technology

• Experienced Domino Environment configuration
• Expert DC Solutions installation
• DC Solution software setup and administration
• DC Solutions performance tuning and installation options

Access to pre-release information and product Betas to accelerate migration decision plans

Notes Database and Utilities
Resource Manager, Database Tracking, Knowledgebase and Best Practices, Auto Sign In/Out Applications and others as they are released.

Logic Springs Technologies allows you to submit your support requests via an online help request form. You will also be able to access to our Knowledgebase. The Knowledgebase stores all historical support resolution data, FAQs, best practices, update procedures and more. This allows both Logic Springs Technologies staff and clients to obtain resolutions quickly.

Logic Springs Technologies understands the importance of having access to support when you need it most, so support is offered with standard hours from 7:30 a.m. - 5:30 p.m. Support requests may be submitted via:

• DC Solutions Customer help desk facility
• E-mail: techsupport@logicsprings.com
• Telephone: 407.333.2943 x765

Regardless of the method a support request is submitted, all critical and urgent requests are automatically channeled to an engineer and telephone contact is made within 4 - 8 hours. Again, our goal is to be as responsive as possible, particularly when dealing with critical enterprise situations.

Logic Springs Technologies has a highly skilled team of consulting and development professionals who specialize in optimizing enterprise solutions for customer environments.

Logic Springs Technologies’ developers possess the technical expertise required to quickly assess a client's business requirements and efficiently customize product solutions for current and future needs. Best practices and proven methodologies are employed when planning, customizing and deploying Logic Springs Technologies solutions, thereby ensuring a successful deployment.

Up to 20% of standard development rate schedule.

Priority ranking of product enhancement submission request - both individual features and major product module functionality

Online demos of our DC Solutions are delivered via GoToMeeting.

Schedule a demo and get a global or detailed overview of our DC Solutions. These interactive product demos take you on a tour of the product and show you how you and your teams can take advantage of our DC Solutions to keep your teams in the loop. Take us up on the offer to invite other team members, and let us show you DC Solutions productivity power in action!

Logic Springs Technologies uses a team approach to servicing our enterprise customers. All enterprise customers are assigned a dedicated Account Manager. Each account manager works with a Support Representative to serve as a liaison for handling Technical matters.

If your account manager is not immediately available, you will always have someone to speak with who is familiar with your account.

Enterprise customers also have access to product managers and senior managers who provide a high level of insight to future product directions and to address complex deployment and technical issues.

Your account manager serves as:

• A single point of contact in our organization
• An advocate dedicated to leveraging Logic Springs Technologies products and services and ensuring you are satisfied with the products and services you use
• An expert on new product releases and options that will keep you in the loop
• A guide to specialized on-staff experts on everything from infrastructure to deployment

A partner ready to help you with any need, from discussing product shipments to coordinating resources for your enterprise deployment.

$3,000 / every 30 incidents used

$10,000

Technical Consultations
Site Implementation and deployment planning assistance

• System Validation and System Optimization

$2,000 - (2 calls) 24 hours with
Development and Product Manager

$2,500

Rapid Support Response Times

• Critical, Production System Down | 4 Business hours
• Non-critical | 1 Business Day

Priceless

+$495 / walk-through

Free Complementary Notes Databases and Utilities
Resource Manager, Knowledgebase, Database Tracking, Auto Sign In/Out applications

$2,000

Potential for very large savings if feature
is formally scheduled for implementation

Up to 20% savings off standard rate

Server License and maintenance tracking
Allows for migration of existing license keys to new servers as servers are retired

License Key for Test Servers
Licenses keys for test environment as needed (limited users / expiration time frame)

Version pre-release information and Beta participation
Access product information and Beta to accelerate migration decision plans

Escalated Technical support
Access to developers and product manager